Caring for patients at the end of life

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16 Caring for patients at the end of life

Definition of end of life care

End of life care is often associated with the last days of life. This chapter takes a wider view and considers end of life care as the last ‘phase’ of life. The National Council of Palliative Care (NCPC) suggests ‘end of life care is simply acknowledged to be the provision of supportive and palliative care in response to the assessed needs of the patient and family during the last phase of life’ (NCPC 2006a:3).

The End of Life Care Strategy builds on this working definition from the NCPC by outlining six keys steps needed to be considered as part of the patient’s pathway (DH 2008:48):

Some parts of the county have developed these six key steps into a structured patient pathway that spans the last year of life. By having a structured pathway, it is possible to start to consider planning care in advance with the patient and their family, with the aim to limit decisions being made in a time of crisis. Figure 16.1 is an example of one of these pathways used within a health community in Nottinghamshire.

The more definitive definition of end of life care used in the End of Life Care Strategy suggests it (DH 2008:47):

Best practice tools in end of life care

In England, there are several tools that have been developed that are considered to be ‘best practice’ tools in end of life care. These tools have been widely distributed through the National End of Life Care Programme Website (http://www.endoflifecareforadults.nhs.uk/, accessed November 2011) and are advocated by the End of Life Care Strategy (DH 2008). We now look at each of these tools and consider how they might be used across a range of practice placements.

Liverpool Care Pathway (LCP)

This was developed by the Marie Curie Cancer Care charity at its hospice in Liverpool during the late 1990s. It was originally developed to support practitioners on acute wards at the local hospital, however it was recognised as a best practice tool in the NHS Beacon programme in 2001. Following this, it was included in the NHS End of Life Care programme in 2004. It is often referred to as the ‘LCP’.

Initial assessment is by doctor and nursing teams and involves the patient and family taking a full and active part in communication. Information is given to relatives regarding facilities and support available, with consideration being made of faith, culture, values and beliefs. Symptoms are managed and unnecessary medication is stopped.

Ongoing assessment is then started and can be undertaken by any member of the team as appropriate. There are core goals of care to be achieved:

This pathway offers guidance on achieving high-quality care in the last days of life as well as facilitating documentation of care that has been achieved. It is completed by all members of the care team and replaces medical, nursing and other uniprofessional notes, and becomes the central document of care for both the patient and the family.

The pathway is started when a patient is diagnosed as dying and focuses on goals to be achieved for high-quality last days of life care.

Four-hourly assessment of the patient and family will establish if a goal is achieved (A) or, if it is not achieved, this is referred to as a variance (V).

Looking at Mr Smith’s written record in Table 16.1, we see he was pain free and not agitated at 08.00 since it is indicated that these two goals had been achieved (A). However, at 12.00, we see there were signs of a variance (V) away from goals (a) patient does not have pain and (b) patient is not agitated. This means Mr Smith was in some way displaying signs of both pain and agitation.

Any variance must be documented more fully on the ‘variance analysis sheet’, so we would expect to see something like the following written at 12.00:

Whenever a patient is recorded as having a variance (V), it is important to return soon afterwards to see if the care intervention has helped. So, for example, we might expect the next variance box to look something like this:

Gold Standards Framework

The Gold Standards Framework (GSF) was developed by Dr Kerri Thomas who, at the time, was a General Practitioner (GP) facilitator with Macmillan Cancer Relief. It was originally developed to assist GPs to work with the dying and their families, ensuring good symptom management was achieved. The framework includes the core themes of communication, coordination, recognising dying and symptom management. Key parts of the framework are three triggers for supportive and palliative care:

The GSF has now been introduced into care homes nationally and is currently being adapted for use in the acute hospital setting.

Preferred Priorities of Care

Understanding what a patient wants is very important when providing holistic care. The Preferred Priorities of Care (PPC) document was originally developed by Marie Curie Cancer Care to help focus attention on what is a priority for the patient; what it is they want and hope for. It is now kept up to date by the Preferred Priorities of Care Review Team (2011) and this latest version is available from the National End of Life Care Programme Website. Very often you will see families speaking out for a patient. They mean well and may say ‘He won’t want to go into hospital’ or ‘He wouldn’t want us upset by him dying in the house’. But how can we be sure this is what the patient wants? Instead, we need to be clear about what the patient wants, as well as understanding what is important to the family. Sometimes families can express their own fears and not the patient’s wishes. So what they may be saying to you is ‘I will feel so guilty if he goes into hospital’ or ‘How will we live in this house if he dies here’. The PPC contains various sections and supports patients in thinking though difficult issues and talking about the future.

Advance care planning

Planning ahead can help to avoid decisions being made in a crisis when a patient or family may be very distressed. An advance care plan (ACP) includes anything that helps towards having a plan that is clear to all those involved in the care of patients. It can include a PPC document, written notes about discussions with patients and families, a ‘do not attempt cardiopulmonary resuscitation’ (DNACPR) order and an ‘advance decision to refuse treatment’ (ADRT) order. Even a GP letter may contain details of what has been discussed with a patient and may include their future wishes.

Remember that it may be difficult to have some of these conversations with patients about refusing care, not being resuscitated and what they want their funeral to be like. But it can be far more distressing for the professional care team to work with families who are angry and distressed, where difficult conversations have not taken place or when a family is feeling they do not have any choices. Many of the conversations professionals can have with patients and family members will not require filling in a form. They are very important since they start to encourage individuals to think about their wishes and how they might communicate their choices, and are often referred to as general care planning.

Recognising dying and managing the last days of life

We have looked at some tools that can be used to help us care for the dying in their last phase of life. We now consider how we recognise dying in order to be able to use these tools. Recognising dying is not easy, even for the experienced professional (Furst & Doyle 2005). We must not take it for granted that other members of the team find this part of caring for a patient with advanced cancer simple and straightforward. Often the transition from curative cancer to last days of life care is complex. It can be a slow process or a sudden onset of new symptoms. Every patient must be assessed and treated individually. Patients tell us in many ways that they are dying. The challenge for the care team is to be aware of these signs to be able to recognise the dying.

There are some core signs and symptoms that are associated with dying. The NCPC suggests the commonly reported symptoms prior to death are increased pain or changes in the pattern of pain, restlessness and confusion, noisy breathing, nausea and vomiting, incontinence and extreme fatigue (NCPC 2006b). Furst and Doyle (2005) add falls, infections, unable to get out of bed and not wanting to eat or drink to this list. Some work done in long-term care homes in America asked the nursing staff how dying was recognised there with their residents (Porock & Oliver 2007). The core themes that emerged from these conversations with care home staff, described as ‘patient cues’, are: an adverse event, a decision, ready to go, withdrawal and the look. Let’s see in detail what these five patient cues might look like in your practice placement.

The look

The patient may be pale with changes in skin colour which becomes mottled, a fall or rise in temperature, increasing agitation and changes to breathing patterns. You might return to your placement area after a few days off and notice a patient is looking more tired, or just very pale.

Now we have spent some time thinking about how we might recognise dying and how to use the best practice tools available to use, let’s look at how to manage some common symptoms experienced in the last days of life. Understanding why these symptoms are happening and how to ease a person’s distress can really help you feel confident when supporting a patient and family at this distressing time. Managing the last days of life can be both the most challenging parts of nursing care, yet also the most rewarding.

We now look at care in the last days and hours of life by specifically considering the challenging symptoms of terminal agitation and terminal secretions.

Terminal agitation

Restlessness, confusion and delirium are also terms associated with agitation in the last days and hours of life. We refer to terminal agitation, but the words and terms can be used interchangeably. It is important to understand why agitation occurs since 85% of patients with cancer will experience some degree of agitation, restlessness, delirium or confusion in the last weeks of their life (Macleod 1997). Biochemical changes that occur in the body as end of life approaches can affect the body’s normal ability to filter and process stimulation and information received from the external environment, from within the body and from unconscious memories (Stedeford 1994). This means sensations and stimulation are not processed in the usual way and can become all muddled up, making it difficult for a patient to work out where the stimulation is coming from. For example, a simple noise may become frightening or a nurse call bell ringing may be interpreted as an alarm and may lead to a patient to try to get out of bed in fear. A full bladder might be interpreted as a memory from childhood leading the patient to call out for a deceased parent. A patient may be seen doing repetitive movements. To the patient these are purposeful, but for the family they can appear that the patient is distressed. Knowing about a person’s life, work and hobbies can help to interpret these movements; a patient swinging both arms when lying flat may be playing golf, or circling the arms round each other may be winding wool.

Agitation may start as forgetfulness or changes in behaviour, mood or ability to speak words. It can often be a quick onset over just a few hours and sometimes more acute at night time with a complete reversal of sleep/wake patterns. You may see this if you work nights within your practice placement.

Accurate assessment of these changes is important by the whole care team and it is important to consider if there is anything that is reversible that might be causing the agitation. For example, a patient may be in withdrawal of nicotine if they have not been able to smoke a cigarette as they have deteriorated. Actions to reverse causes include replacing nicotine using patches, emptying the bladder, managing constipation or lowering a raised blood calcium level (Fig. 16.2). Once these have been tried, if the patient is still agitated it will probably mean that they are dying. It is always important to try to reduce anything that may be causing the agitation, even if this is the terminal phase, to reduce distress for the family. When caring for a patient with terminal agitation, it is important to keep stimulation in the environment to a minimum; encourage family members to read quietly at the bedside or bring in some favourite calming music to play softly.

Medication is also important and at this stage of a patient’s life would be given subcutaneously. Particular care must be taken to managing the subcuataneous site since an agitated patient can easily dislodge a butterfly. Sometimes a subcutaneous site can become sore and this can be a source of distress, especially if it is in the upper arm and the patient is nursed on their side.

Terminal secretions

Noisy secretions occur in approximately 80% of patients at the end of life (Hughes et al 2000) and are often referred to as the ‘death rattle’. This is more distressing for the relatives than the patient who, apart from having noisy breathing, can often be very settled and appear pain free. The secretions occur due to pooling of fluid in the pharynx which the patient does not have the energy to remove. This fluid can be saliva, produced as a result of an infection, pulmonary oedema or gastric reflux (Twycross et al 2009).

Nursing care is primarily to explain to the family why the secretions have occurred. Repositioning the patient’s head or lying them on their side with a pillow supporting their head can help to drain secretions. Occasionally, oropharyngeal suctioning can remove the secretions. Medication given subcutaneously needs to be started as soon as the secretions are noticed for it to be really effective. Hyoscine butylbromide or hysocine hydrobromide are the drugs of choice since they work as smooth muscle relaxants and have antisecretion effects. With good care, secretions can be reduced in half to one-third of patients in the last days of life. The choice of which of these drugs to use is reliant on local prescribing guidelines.

The care of people from different faiths before and after death

When a person dies in our care, it is the team’s responsibility to ensure care and respect are shown not only to the relatives but also to the deceased person. Attention to spiritual, cultural and emotional issues is important. The care we give to the deceased is called ‘last offices’ and is the final act of care we can do to show our respect directly to our patient. Hospitals and community trusts will have specific guidelines on how to perform these lasts offices. Generally, the care will include the following:

Remember that every patient and situation is different so you will be experiencing different emotions while undertaking similar duties. The care given to patients before, during and after death is call ‘peri-death care’. One of the challenging areas of managing the last days of life, at death and after death is when the patient has a belief, culture or religion you are not familiar with. Being responsive to the needs and wishes of patients from other faiths and cultures means that you may sometimes be engaged in peri-death rituals that are new and unfamiliar to you.

Since religious and cultural beliefs can be a great source of strength at times of loss, it is helpful to understand what is meant by the terms ‘culture’ and ‘ritual’ in order to be able to appreciate the importance to groups of people.

We now look at the some terms individually.

Culture

‘… the values, norms and characteristics of a given group … culture is one of the most distinctive properties of human social association …’ (Giddens 2009:1115). It is important to understand the strength culture has in the way a person behaves since, when a person comes into hospital, it is a meeting of their culture with our own personal culture and then the professional culture of our organisation (Holland & Hogg 2010).

Values

‘… ideas held by human individuals or groups about what is desirable, good or bad … what individuals value is strongly influenced by the specific culture in which they happen to live …’ (Giddens 2009:1136). Understanding the concept of values helps us with keeping our actions focused on what is important to the patient/family rather than our own perceptions of good and bad. This links to the ethical principles we explored in Chapter 5.

Ritual

‘… essential to binding members of groups together … they are found not only in regular situations of worship, but in various crises at which major social transitions are experienced … birth, marriage and death …’ (Giddens 2009:531).

Understanding links between culture, religion and ritual are important when we are supporting a patient and their relatives. This awareness helps us to understand the important role commonly shared beliefs provide in terms of meaning and purpose (Giddens 2009) and is fundamental to meeting spiritual needs at times of distress.

Remember that care of a person’s religious and cultural beliefs does not replace the care for their spiritual wellbeing. In Chapter 5, the definition of spirituality was introduced and an understanding of religion, culture and rituals helps to recognise spiritual needs.

As an example, we now explore some cultural aspects of a person who follows the Hindu religion. It is important to remember that not all Hindus will want the same thing or partake of the same rituals, just as people from different denominations within Christianity have different rituals and practices.

Hinduism is the world’s oldest religion and has evolved over centuries, has its origins in the state of Gujerat, India, and believes in the worship of many Gods. Reincarnation and karma are sacred concepts meaning death is prepared for rather than feared. Running water and cleanliness are very important to Hindus and a person who has died is seen as unclean, as are those who visit and care for them. Table 16.2 shows just a few of the rituals that are important in the Hindu faith. Don’t forget that the patient, if well enough, and family are usually delighted to explain some of the rituals and beliefs. Don’t be afraid to say to a family that you don’t understand their rituals and practices. By asking, you are saying to them that it is important for you to know, therefore their beliefs and values are being respected too.

Table 16.2 Peri-death rituals in Hinduism

Before death At death After death
Sprinkled with Holy water
Family present
Die near to mother earth
Reciting of mantra/prayers
Lamp lit near the head
Sprinkled with Holy water
Keep jewellery and threads
Close eyes and mouth
Mirrors covered
Loud wailing
Tulsi leaf (basil) in mouth
Postmortem allowed
Cremation within 24 hours
Women wear white
Wrap in plain white cloth

Supporting bereaved relatives

Even at times when a death is expected and has been prepared for by the care team, family members can become very distressed. Sometimes this is an expected part of their cultural beliefs in expression of grief and sometimes it can be unexpected. Thinking of somewhere that can offer privacy for a grieving family is helpful. Often relatives will want to ask about what to do next, where to get the certificate from and which funeral director to use. This can be a very confusing time where information is needed but not often remembered. Sometimes a practice placement will have leaflets that can be given to relatives to read when they get home. Familiarise yourself with these leaflets so you are able to refer to them if you are helping to support bereaved relatives. You may find that you are left with relatives when registered staff are busy. Being alongside a grieving person is an important role and often means sitting quietly with a family, passing on messages or making drinks. Find out how your clinical area supports the bereaved after they have left the ward. In some specialist areas, relatives can return a few days later to speak with staff.

Looking after ourselves

The chapters you have worked through so far have provided you with a lot of information about cancer, treatment possibilities, dealing with difficult symptoms and managing the last phase of life. Much of this information may have been challenging for you. For some, it will be fairly straightforward, but others may be left with a lot of mixed emotions. Caring for yourself as you prepare for your practice placement, as well as looking after yourself while on placement, is vital. We now look at some ways you can care for yourself. The lessons you learn and tips for self-care can be taken with you into any part of your nursing career. Learning to care for yourself physically and emotionally while you are a student will put you in a good position to continue to care for yourself when qualified. It is also important to understand when a colleague may be emotionally struggling and know some ways to support them too.

National end of life care core competences

The End of Life Care Strategy (DH 2008) sets out clear guidelines for supporting the development of people working in health and social care who may be involved in a part of end of life care. These guidelines are called the Core Competences for End of Life Care (DH 2009) and are supported by a range of health and social care agencies. There are five overall themes in the core competences and seven principles underpinning end of life care.

The five themes in the core competences are the following:

The seven principles underpinning end of life care are the following:

Some of these core competences have been introduced in previous chapters, and the principles underpin all the care that is planned and provided for a patient facing life’s end. Employers from across health and social care will be looking for new employees who have these core competencies. Many employers have already included them as part of the annual professional development review for each employee.

The final chapter of this section focuses on survival after a cancer diagnosis and treatment. Remember, having a cancer diagnosis does not mean a person will die. Let’s now look at some positive statistics and what life is like living beyond cancer.

References

Department of Health. End of life care strategy: promoting high quality care for all adults at the end of life. London: Department of Health; 2008.

Department of Health. Core competences for end of life care. London: Department of Health; 2009.

Furst C., Doyle D.. The terminal phase. Doyle D., Hanks G., Cherny N., Calman K. Oxford textbook of palliative medicine, 3rd ed., Oxford: Oxford University Press, 2005.

Giddens A. Sociology, 6th ed. Cambridge: Polity; 2009.

Holland K., Hogg C. Cultural awareness in nursing and health care: an introductory text, 2nd ed. London: Edward Arnold; 2010.

Hughes A., Wilcock A., Corcoran R., et al. Audit of three antimuscarine drugs for managing retained secretions. Palliative Medicine. 2000;14(3):221–222.

Macleod A. The management of delirium in hospice practice. European Journal of Hospice Care. 1997;4(4):116–120.

National Council of Palliative Care. End of life care strategy: the NCPC submission. London: NCPC; 2006.

National Council of Palliative Care. Changing gear: guidelines for managing the last days of life in adults. London: NCPC; 2006.

Next Stage Review Steering Group. The Nottinghamshire end of life care pathway for all diagnoses, issue 2. 2010. Nottinghamshire

Porock D., Oliver D. Recognizing dying by staff in long term care. Journal of Hospice and Palliative Nursing. 2007;9(5):270–278.

Preferred Priorities of Care Review Team. Preferred priorities for care. Online. Available at. 2011. http://www.endoflifecareforadults.nhs.uk/assets/​downloads/PPC_document_v22_rev_20111.pdf (accessed May 2011)

Stedeford A. Facing death: patients, families and professionals. Oxford: Sobell; 1994.

Twycross R., Wilcock A., Stark Toller C. Symptom management in advanced cancer, fourth ed. Nottingham: palliativedrugs.com; 2009.